Returns & Exchanges
At Queen Cosmetics, we want you to feel like royalty with every purchase. If you are not completely satisfied with your order, we offer a 30-day window for returns on unused and unopened beauty products.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your unused items in their original packaging to ensure they are protected during transit back to our warehouse.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing